Preparing the brushes Mixing paint Adding sunny weather Choosing a good angle Photographing the hero for the preview Training the delivery guy to smile Putting the crabs in their places Programming the robot for friendship
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Refund Policy

Last updated: 5 October 2026

This policy applies to all orders placed on lionstory.com. LionStory is operated by LIONSTORY BOOKS LTD.

Personalized products

Every LionStory book is personalized and printed to order for one customer. For this reason the standard 14-day right to cancel that applies to online purchases in the UK and the EU does not apply to our books once they have gone into production. This does not affect your rights if the book arrives damaged, faulty or different from what you ordered — see below.

Cancelling or changing an order

You can cancel or change your order free of charge within 12 hours of placing it. Email us at help@lionstory.com with your order number. If you cancel within this time, we refund the full amount you paid.

After 12 hours the book goes into production and the order can no longer be cancelled or changed.

Damaged, faulty or incorrect books

If your book arrives damaged, has a printing defect, or does not match the order you placed, we will replace it free of charge or refund you — whichever you prefer.

  • Email help@lionstory.com within 14 days of receiving the book.
  • Include your order number and a clear photo of the problem.
  • You do not need to send the book back. We decide based on the photo.

Changing the personalization after printing

If you want to change the personalization after the book has been printed (for example, a name or a photo that you entered yourself), email us first and tell us what you would like to change. You will need to send the book back to us at your own cost; we will then make the changes and ship the new book to you.

How long it takes

  • We review every request and reply within 5 business days.
  • Once a refund is approved, we issue it within 5 business days to the payment method you used for the order. Depending on your bank or card issuer, it may take a few more days for the money to appear on your statement.

Your legal rights

Nothing in this policy affects your statutory rights as a consumer.

Contact

LIONSTORY BOOKS LTD
Company No. 15849044, registered in England and Wales
Office 4457, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom
help@lionstory.com

Copyright © LIONSTORY BOOKS LTD. All Rights Reserved
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